Deliver successful self-service with a Community

With a community, users can quickly resolve issues without contacting you.

Comunidades

branded community stripe

We combine a proven platform with our experience launching successful communities.

Increase customer
engagement

Increase customer engagement

60% of all support questions answered by users

60% of all support questions answered by users

Reduce costs and support tickets

Reduce costs and support tickets

ENGAGE CUSTOMERS

ENGAGE CUSTOMERS

Peer to peer support,
saves time and money

Customers answer each other's questions so your team can focus elsewhere.
This peer-to-peer activity not only reduces support tickets coming in, but increases your users engagement levels with your product.
Community answers are easily searchable & shareable for future customers.
Users trust their peers more than your organization, so let engagement on your community enhance support and customer loyalty.

BRAND COMMUNITIES

Dramatically reduce
support tickets

Combining a customer community with a powerful knowledge base means that users continuously find the answer they are looking for, effortlessly.
Communities reduce your support tickets by 60% by facilitating self-service—with federated search across all your resources, answers are always at users' fingertips.
Customers benefit from all your success and support content on demand—whether user generated or company created.
Intuitive in-product support provides the best answers, every time.

quote

We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With CUOMA community, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more complex requests and create new valuable content. Our efficiency and effectiveness increased significantly!

Edie Moreano Díaz

COO Tuenti Ecuador

Reduced support costs with an online community.

We launched the Movistar user community in 2016 and in a short time the vast majority of queries were answered by community participants.

Results

U$D 2.2M annual savings on help desk
150K monthly visits
75% found what they needed

Improve customer service with an online community.

We implemented a community-driven help center for Tuenti Ecuador to increase participation and provide better support to customers.

Results

U$S 600k annual savings on help desk
+65% customer satisfaction
+500% of ROI

Implementation of user self-service
as support.

The Mercado Libre reseller community was created in record time and ML was able to have the platform for Argentina, Mexico and Brazil.

Results

85% customer interactions
91% found what they needed
50k monthly sessions

Your company need to
reduce support tickets?

We effectively scale Customer Self-service and continue to provide quality support as your customer base grows.