Deliver successful self-service with a Community

With a community, users can quickly resolve issues without contacting you.

branded community stripe

We combine a proven platform with our experience launching successful communities.

Increase customer

Increase customer engagement

60% of all support questions answered by users

60% of all support questions answered by users

Reduce costs and support tickets

Reduce costs and support tickets



Peer to peer support,
saves time and money

  • Customers answer each other's questions so your team can focus elsewhere.
  • This peer-to-peer activity not only reduces support tickets coming in, but increases your users engagement levels with your product.
  • Community answers are easily searchable & shareable for future customers.
  • Users trust their peers more than your organization, so let engagement on your community enhance support and customer loyalty.


Dramatically reduce
support tickets

  • Combining a customer community with a powerful knowledge base means that users continuously find the answer they are looking for, effortlessly.
  • Communities reduce your support tickets by 60% by facilitating self-service—with federated search across all your resources, answers are always at users' fingertips.
  • Customers benefit from all your success and support content on demand—whether user generated or company created.
  • Intuitive in-product support provides the best answers, every time.

We were already known for our high quality support, and that is something we want to keep providing, even with the high growth that we are experiencing now. With CUOMA community, our customers can get excellent self-service with the help of their peers. This enables our support team to focus on the more complex requests and create new valuable content. Our efficiency and effectiveness increased significantly!

Edie Moreano Díaz

Edie Moreano Díaz

COO Tuenti Ecuador


Reduced support costs with an online community.

We launched the Movistar user community in 2016 and in a short time the vast majority of queries were answered by community participants.

  • U$D 2.2M annual savings on help desk
  • 150K monthly visits
  • 75% found what they needed

Improve customer service with an online community.

We implemented a community-driven help center for Tuenti Ecuador to increase participation and provide better support to customers.

  • U$S 600k annual savings on help desk
  • +65% customer satisfaction
  • +500% of ROI
Mercado Libre

Implementation of user self-service
as support.

The Mercado Libre reseller community was created in record time and ML was able to have the platform for Argentina, Mexico and Brazil.

  • 85% customer interactions
  • 91% found what they needed
  • 50k monthly sessions

Your company need to
reduce support tickets?

We effectively scale Customer Self-service and continue to provide quality support as your customer base grows.